If the answer to your question isn't included on this page,
try our Lens Options Page or call: 1.800.752.5572.

  Why are your prices so low?
  How long does it take?
  What is a PD?
  How do I know what lens material and lens type to choose?
  Are my new lenses guaranteed?
  What if I give you the wrong prescription?
  What if I can't get used to progressive lenses?
  What if my order gets lost in the mail?
  What is your return policy?
  Shipping Information

  Why are your prices so low?

  Though our prices are low, our product quality, manufacturing accuracy, and customer service are second to none. We   can offer such low prices for a few reasons:

  1. We are a full-service optical laboratory. We grind & cut eyeglass lenses, apply coatings, and fit the lenses to the       frame all on site, so you save time and money.
  2. We avoid the high overhead of traditional eyeglass retail locations.
  3. We perform hundreds of lens replacements a week, which allows us to  buy products in bulk and pass the savings on       to you.

  How long does it take?

  After we receive your glasses, processing takes an average of 4-8 working days. Your order will then be shipped   back to you. We do not guarantee processing times. However, we do our best to complete every order as accurately   and quickly as possible. Drilled rimless, high-wrap frames, and mirror coatings may take additional processing time.

  What is a PD & how can I get mine?

  The PD, or pupillary distance is the distance between your pupils in  millimeters. Your  PD is necessary to accurately fit   your lenses to your  frame so that you can see  clearly. Your PD can be acquired in the following ways:

1. It may be included in your prescription, OR
2. Have your eye doctor or any optician measure it for you, OR
3. We can read it off of any pair of your prescription (old or new) glasses, OR
4. Call the store where you last had a pair of eyeglasses made (they should have it on file)

  How do I know what lens type and lens material to choose?

  The first step is to choose the lens type. Your selection depends on what you're going to be using the glasses for. If you   are simply using the lenses to see one focal length, then you will choose single vision. If you need to see more than one   focal length, then a multi-focal lens must be used. Choose between the various types of multi focal lenses, depending on   what the lenses will be used for. Your prescription may also recommend a lens type. Click here for a sample Rx. Click   here for further information on the lens types, or call 1.800.752.5572 for assistance.

  After the lens type is chosen, a lens material must be selected. The stronger your prescription, the thicker and heavier   your lenses will be. On our eyeglass lenses page, move your cursor over each material type for more information on   lens material selection. Click here for a sample Rx to help interpret your prescription.

  Are my new lenses guaranteed?

  We guarantee that the your lenses will be manufactured as ordered, to the prescription that you provide. We also   guarantee that the lenses will be free from manufacturer defects such as chipping, cracking, or peeling for one year.   All of our lenses have a free anti-scratch coating. Your lens life is proportional to how well your lenses are treated.   Although your lenses will have a premium anti-scratch coating, they are not guaranteed against scratching. For   information on returning lenses, click here.

  What if I give you the wrong prescription?

  Because our prices are so low, we cannot be held responsible for the costs associated with an incorrectly given   prescription. Be sure to include the correct prescription provided by your doctor.

  What if I can't get used to the progressive lenses?

  If you are having trouble getting used to your progressive lenses, send them back within 30 days along with the frame   and we will replace them with bifocals or single vision lenses at no extra charge.

  What if my order gets lost in the mail?

  We offer both insured and uninsured mail. Please insure your package for mail-loss protection. We cannot be held   responsible for orders lost in the mail.