For all lens returns (other than material defects), ReplaceALens must be notified of any issue within 30 days of receiving your glasses.
Lenses can be returned for a full refund if they are defective or if ReplaceALens made an error.
Lenses with material defects, such as irregular chipping, cracking, or peeling can be returned for a full refund within one year of purchase.
If you cannot see clearly, return options are available depending on your situation:
1. If the prescription was incorrectly given by your doctor, we will remake your lenses at a 50% discount.
2. If we made the lenses incorrectly based on a correctly given prescription, we will correct our mistake at no additional cost to you.
3. All other situations will be handled on a case-by-case basis.
If your lenses are scratched - All of our lenses include a scratch-resistant hard coating, which is the most protection available for plastic lenses. Scratches occur when an abrasive material touches and/or brushes against the lens surface. Lens life is proportional to how well you take care of your lenses. Lenses cannot be returned because of scratches.
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