Find answers to the most common questions below! Please contact us via email or phone if you have any further questions not covered by the FAQ.

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Common Questions
Do I need to send my frames?
How do I get my Prescription?
How do I order multiple pairs of lenses?
Is ordering online as accurate as in a store?
What is a PD & how can I get mine?
Why are your prices so low?
How long does it take?
Product Information
Traditional vs. Digital Progressives
What lens brands do you use?
What lens type and material do I need?
What's the difference between no-line bifocals, no-line trifocals, & progressives?
What's the difference between polarized & tinted lenses?
How do I find a specific lens?
Order Status
My order hasn't arrived.
How do I track my order?
How do I change or cancel an item in my order?
Has my order shipped?
My Account
I forgot my password.
How do I edit my account information?
How do I create an account?
Do you ship to my country?
What are my Shipping Options?
Guarantees & Returns
What if my lenses aren't working?
Privacy Policy
How do I return an order?
Return Policy & Warranty
Pricing and Billing
When will my credit appear on my account?
When will my credit card be charged?
Do I have to pay sales tax?
I have a question on my charges.
What are my payment choices?
I need a copy of my receipt/invoice.
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I use a coupon?
Additional Support
Questions? Contact Us!
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